Recent changes to web browsers have disabled Flash Player by default, which will stop you viewing video files in your browser. While Nextpoint works on a more permanent solution, here are some directions that will allow you to enable Flash Player.
Follow the guide below for your specific browser, Nextpoint recommends using Google Chrome.
Google Chrome
- Enter chrome://settings/content/flash in your browser.
- Under the Allow heading, click "Add".
- Enter the URL of your database, it will look like this:
https://<your-case>.nextpoint.com
(This URL can be found at the top of your browser when viewing any page in your Nextpoint database) - Click "Add" and you're all set!
Microsoft Edge
- Click the "three dot menu" on the top right of the browser.
- Navigate to the bottom of the fly-out and click "Settings".
- Towards the bottom click "View advanced settings".
- To enable Flash, simply move the slider to the "On" position.
Firefox
- Follow this guide from Adobe: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html
- If you are unable to find the Plugin in Firefox, you'll need to download Flash Player for Firefox (https://get.adobe.com/flashplayer), then repeat the instructions in Part 1 to enable Flash Player.
Safari
- Follow this guide from Adobe: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html
- If you are unable to find the Plugin in Safari, you'll need to download Flash Player for Safari (https://get.adobe.com/flashplayer), then repeat the instructions in Part 1 to enable Flash Player.
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