Is there a restriction on the size of my files?
Although we can accept files up to 5GB, we recommend that you keep your file sizes smaller than 1GB. Keeping files more compact has it's advantages;
*Smaller files take less time to upload, populating your data quicker while reducing the chance of a network interruption disrupting your upload.
*For privacy and security reasons, some of our validation cannot be conducted until your file has been completely received by our systems. By avoiding extremely large files, you lessen the time before validation can occur.
Upload times seem to vary, why is that?
The largest obstacle to faster uploads is your network connection. In many cases uploads will be significantly faster at work (business lines are typically larger than at home). You may also notice a small performance boost when connected to the network by wire (vs. wireless).
Why is there additional processing time after my upload completes?
When your upload has completed, our server has received your entire file. At that point, final validation is performed before your file is cataloged and stored. During your upload we display an estimate of how much additional time this will take (after the upload status bar is full).
Can I navigate away from the upload screen before it completes?
No. Once an upload has started, navigating away from the upload page will cause any progress to be lost.
If you would like to continue working, open a new browser window or tab. You can continue your work there while your file upload window continues in the background.