FAQ: I can't see all of my transcript text. What is wrong and how do I fix it?

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If you are having difficulty seeing more than the first few lines of a transcript in Prep, you likely need to add page breaks to the transcript file. 

Steps to adding page breaks to a transcript file are outlined below:

  1. Install TextPad on your PC, if you do not already have it installed.
  2. Locate the original transcript file on your local drive, desktop, etc...
    • Right click on the file name > Hover over Open with > Select Text Pad.
  3. In TextPad, navigate to View in the top navigation > select Visible Spaces.

    Textpad_Show_Visible_Spaces.png
  4. Navigate your cursor to the first page break location.  The location of your first page break will be dependent on the location of the page number.
    • For example, if your page numbers are at the top of each page, the first page break location will be immediately before the 0002 text pattern at the top of page 2.  
    • On the other hand, if your page numbers are at the bottom of each page, the first page break location will be immediately after the 0001 text pattern at the bottom of page 1.
  5. Add a page break by navigating to Edit > Insert > Page break.

    Textpad_Insert_Page_Breaks.png
  6. Next, use find and replace to find the page markers (in this case #### at the beginning of the page) and "Replace All" with a page break. 

    Textpad_Find_and_Replace.png
    • Tip: In the find and replace pop-up, the formula you see for the "Find what" entry covers the specific formatting of our example (0001, 0002, 0003, etc...).  Ultimately, you are telling the editor to find all 4 digit numbers at the beginning of the line, except for the first one 0001, and replace it with a page break and then the ####.   If your page numbering pattern differs from the example above, such as two digit page numbers, your entry for "Find what" will also vary.
    • You can also copy/paste the inserted page break from Step 5 to the "Replace with" section.  

      Screen_Shot_2020-07-20_at_4.47.58_PM.png
  7. Delete the extra page break previously added in Step 5.
  8. Save your revised transcript file.
  9. Re-import updated transcript file to database.
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