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FAQ: I can't access the three-dot drop-down menu in my folder list

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Annie Johnson

Question

What if I am unable to access the three-dot drop down next to folders?

Response

If you are suddenly unable to access any three-dot drop-down in your database, we first recommend refreshing your browser in order to clear the browser's cache. There are several ways to accomplish this:

  • PC: Hold Ctrl and click Refresh in your browser Screen_Shot_2020-06-01_at_3.50.21_PM.png
  • PC: Hold Ctrl and click F5
  • Mac:  Hold Ctrl + Shift and click R

If this does not do the trick, please try closing your browser completely and open a new window.

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