How to Download a Shared Production

1. As the recipient, you will receive a secure access email. The email contains:
   • The title of the Production
   • A list of the materials included in the Production.
   • An acceptance link.
   • The date the acceptance link expires.

2. Select the Accept button.

• You will be directed to a secure landing page where you will be asked to enter the following information:
  • Name
  • Email
  • Security Code (found in a separate email titled Nextpoint: Your Shared Export security code).

3. After entering the requested information, select the Submit button.

4. You now have two options to download the Production:

• Select Download All.
  • This will automatically download the load file as well as all document volumes.
  • Important Note: Pop-up blockers must be deactivated for this option.
• Click each volume to download individually.

Common Issues:

• Issue: All I received is a load file
  • Solution: This means that not all volumes were downloaded. If using the Download All button, be sure that you have pop-up blockers enabled. Otherwise click on each volume individually to download. 
• Issue: I received an error message: "The email does not match our records."
  • Solution: Confirm that you entered the correct email address. 
• Issue: I know my verification information is correct, but I'm not able to access the production.
  • Solution: Double check the verification details with the sender. If they confirm your credentials are correct, and you are still having an issue please reach out to support@nextpoint.com.
• Issue: How can I efficiently manage a large number of volumes?
  • Solution: If you are running into issues downloading a large number of volumes, ask the sender to consider condensing the volumes into a single deliverable.