How to Download a Shared Production



  1. As the recipient, you will receive a secure access email. The email contains:
    • The title of the Production
    • A list of the materials included in the Production.
    • An acceptance link.
    • The date the acceptance link expires.


2. Select the Accept button.

  • You will be directed to a secure landing page where you will be asked to enter the following information:
    • Name
    • Email
    • Security Code (found in a separate email titled Nextpoint: Your Shared Export security code).


3. After entering the requested information, select the Submit button.

4. You now have two options to download the Production:

  • Select Download All.
    • This will automatically download the load file as well as all document volumes.
    • Important Note: Pop-up blockers must be deactivated for this option.
  • Click each volume to download individually.



Common Issues:

  • Issue: All I received is a load file
    • Solution: This means that not all volumes were downloaded. If using the Download All button, be sure that you have pop-up blockers enabled. Otherwise click on each volume individually to download. 
  • Issue: I received an error message: "The email does not match our records."
    • Solution: Confirm that you entered the correct email address. 
  • Issue: I know my verification information is correct, but I'm not able to access the production.
    • Solution: Double check the verification details with the sender. If they confirm your credentials are correct, and you are still having an issue please reach out to
  • Issue: How can I efficiently manage a large number of volumes?
    • Solution: If you are running into issues downloading a large number of volumes, ask the sender to consider condensing the volumes into a single deliverable.
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