Frequently Asked
FAQs
- How to do a Hard Refresh
- FAQ: What date is displayed in the date field of the grid view?
- FAQ: How do I order documents chronologically for an export?
- Speed Testing and Troubleshooting Solutions
- Supported File Types
- FAQ: I can't access the three-dot drop-down menu in my folder list
FAQs
Some updates to the Nextpoint application require you to refresh your browser in order to pick up the latest changes.
Google Chrome
- Windows: Press Ctrl + F5
- Mac: hold Cmd + Shift and then press R
- You can also hold Shift and click Refresh button
Firefox
- Windows: Press Ctrl + F5
- Mac: hold Cmd + Shift and then press R
Safari
- Mac: On the menu go to
Safari >Empty Cache, or press Opt + Cmd + E
Internet Explorer/ Edge (Windows)
- Windows: Press Ctrl + F5
How to do a Hard Refresh
When you are looking at the grid view and you see the "Date" field, where does that value come from?
- "Date" in grid view uses the "Document Date" on the document
- For emails, the software will look at the following to populate document date (in order):
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- The date from the email headers (sent date)
- The date that the email was received
- For attachments to a parent email, those documents will adopt the sent date of the parent email as their document date, ala a "Family Date".
- For other, loose documents or "efiles", the software will look at the following to populated document date (in order):
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- Modified date
- Created date
- If the aforementioned dates are not present for their file types, the "Document Date" field will be empty at both the document-level and in the grid view.
FAQ: What date is displayed in the date field of the grid view?
If you would like to order documents chronologically for an export, there are a few steps you will need to take:
- Locate the document set that you would like included in your export.
- Select All documents in your list via the top-left drop-down.
- Click Bulk Actions.
- Add these documents to a folder that you will export. Either choose an existing folder you have created or create one from within the bulk action screen.
- Recommended action: In the bottom left-hand corner of the bulk action screen, you can choose to include any attachments or related documents for the selected dataset by clicking "Email Family" under the "Apply update to related documents:" section.
- In the Choose order: section in the bottom right-hand corner, select Date & Family to ensure that the documents are ordered chronologically and the email families (emails and attachments) are grouped together.
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Click Update.
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You can now create an export template to which outlines the documents should be exported and named by their folder name + position on export. Because you put your documents in the folder in chronological order, they will then be in chronological order on export.
To set up your export template accordingly, we recommend you:-
- Initiate the setup of a new Export Template via Settings > Export/Exchange > Export Templates > Create
- Complete the first two steps of naming your template and choosing what you would like to include (e.g. Images that are PDFs)
- In Step 3, set the File Naming Priority to name files by the folder which you just populated in the above steps. To do this, navigate to Step 3 of the Export Template Setup > drag Folder or Responsive Issue to the top of the list > and select the folder which you just updated in the previous steps. If you don't take this step, the files will be named differently on export and sort on your desktop finder based on that name (e.g. Bates).
- In Step 4, include a load file (index), if you would like, and then make sure to save your template
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- You are now set to export your files. Navigate back to the REVIEW or DOCUMENTS tab (Discovery and Litigation, respectively) > locate your folder for export and click the three-dot drop-down > click Export > select your new Export Template from the drop-down and click Export.
FAQ: How do I order documents chronologically for an export?
If you experience unusually slow navigation when working in Nextpoint, we have found that it is oftentimes directly related to a user's internet connection. Outlined below, are a list of questions and tips to help troubleshoot if you experience unusually slow speeds when working in Nextpoint.
Note: The following items will benefit from incorporating your IT department, if available.
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Questions to Consider:
- Are you experiencing slow upload speeds?
- We recommend Nextpoint be experienced on a minimum connection speed of 5 MBPS upload/download. If running slow, load http://www.speedtest.net/ and report the speed. If it is lower than the recommended 5 MBPS upload/download speeds, the slowness can be attributed to your network connection and you should contact your IT Department.
- Are other websites slow?
- If other websites are slow, the issue is likely with your network connection. First, try restarting your browser. If this does not resolve the slower speeds, load http://www.speedtest.net/ and report the speed. If it is lower than the recommended 5 MBPS upload/download speeds, the slowness can be attributed to your network connection and you should contact your IT Department.
- How many browser tabs do you have open?
- If the answer is many, your browser's memory usage is likely slowing you down. A restart of your browser, and maybe even your computer may free up system resources and speed things up.
- Are you working from a coffee shop, or somewhere with a slow connection?
- We recommend relocating to an alternative location with a more reliable connection.
Have you tried restarting your computer?
- If not, try restarting your computer.
- Are you working somewhere where you (or your IT Department) can restart the router?
- If so, try restarting the router.
Still slow? Before contacting Nextpoint Support be prepared with the following information:
- Which Database ID are you working in?
- Are you trying to access a specific page (e.g. Analytics, Document View, etc..)?
- Is there a specific action you are trying to take (e.g. Endorsing a production, Searching, etc..)?
- Are you viewing a specific Document ID or Deposition Transcript?
Speed Testing and Troubleshooting Solutions
Download the full list of supported file types by clicking the image below.
Please Note:
The following file types, while supported, cannot be imaged in Nextpoint.
| avi | bak | css | dat |
| db | dbf | dll | dng |
| dwg | dxf | eps | exe |
| pdb | plt | rar | rpt |
| sat | step | stp | swf |
| vcf | wav | webm | wmv |
| x_t | xml | data | password protected (various) |
Importing Data in Bulk
The Nextpoint File Room is the suggested method for importing data in bulk.
If uploading through a web browser: ZIP files are accepted, and the maximum recommended file size is 10 GB.
View additional File Room and Import Best Practices here
Additional Supported File Types
The following file types are supported, with assistance from the Nextpoint Engagement Team. Please contact support@nextpoint.com for more information about processing these file types:
AutoCAD Files:
| dxf | hpg | gl2 |
| dwg | plo | spl |
| dwf | hp | svg |
| dwfx | hpl | cgm |
| plt | hpgl | swf |
| bak | hp1 | emf |
| hg | hp2 | wmf |
| hgl | hpgl2 |
Database Files:
E01 (EnCase image)
DMG (Apple disk image)
*this list is subject to change
Supported Transcript File Types
Litigation accepts TXT, PTF, PTX, PDF, LEF, CMS, or ZIP formats for your transcript files.
A description of each is outlined below:
| Extension | Description | |
|---|---|---|
| TXT | Text Files are “raw” transcripts—text-only files and are considered universal. | |
| PTF | Portable Transcript Files are created with RealLegal E-Transcript software. Unlike EXE files, PTF files are not blocked by firewalls or virus protection software. They are also smaller than EXE files, so a preferred file format for many. | |
| PTX | E-Transcript files have their proprietary .ptx file type. PTX files are small and easy to email and contain the transcript in full-sized and condensed forms as well as the word index. | |
|
Portable Document Format is a file format which can be viewed on any type of computer. Note: We make a best-effort attempt at processing PDF deposition transcripts, but not all PDFs will be correctly converted. If possible, we suggest you use one of the other supported deposition transcripts file types. Otherwise, the accuracy of the resulting deposition transcripts should be verified after import. |
||
| LEF | LiveNote evidence format enables you to receive transcripts with the related evidence seamlessly integrated and ready for import into Nextpoint (e.g. Deposition exhibits already scanned and hyperlinked in the text). | |
| CMS | A synchronized transcript in the native TrialDirector .cms format. Can be paired with video files for synchronized viewing of the transcript and associated video clips. | |
| ZIP | Multiple transcript files of the types outlined above can be compressed in a .zip file and imported at the same time. Nextpoint will unpack and process all files contained within. |
Supported File Types
Question
What if I am unable to access the three-dot drop down next to folders?
Response
If you are suddenly unable to access any three-dot drop-down in your database, we first recommend refreshing your browser in order to clear the browser's cache. There are several ways to accomplish this:
- PC: Hold Ctrl and click Refresh in your browser
- PC: Hold Ctrl and click F5
- Mac: Hold Ctrl + Shift and click R
If this does not do the trick, please try closing your browser completely and open a new window.