Outlined below are the steps for checking your import status. This article covers both NextGen and Legacy databases.
Which database type should I follow?
If you see next to your database name, follow the NextGen database tab below. Otherwise, switch to the Legacy database tab.
The Batch Import page provides detailed reporting and controls for every import into your database. From this page, you can monitor progress, review processing results, download reports, and investigate any issues that occurred during import.
Accessing the Batch Import Page
To view details about any import batch:
- Navigate to Data > Imports
- Click on the batch name of any completed or in-progress batch
Batch Page Header Controls
The batch name is prominently displayed in the upper left corner of the page. From the header, you can:
- View Documents: Click the View Documents button to open a new tab showing all documents from this batch in your Review or Document section
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Download Reports: Access comprehensive import documentation directly from the batch page:
- Full import report: Download a complete summary of what occurred during this import
- Field mapping report: For processed/produced data imports using the load file mapper, download the field mapping report showing how source fields were mapped to Nextpoint fields
- Navigate between batches: Use the navigation arrows to move directly to previous or subsequent imports without returning to the Imports tab
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Cancel or Delete an Import Batch: Click the three-dot menu icon in the upper right corner to access additional actions:
- Cancel import: Stop an in-progress import if you need to re-prioritize or correct an error
- Delete import: Remove the batch from your Imports page (only available after all documents from the batch have been trashed from your database)
Import Status and Processing Summary
Status Indicator
The status section clearly shows whether your import is in progress or complete. Completed imports display a green checkmark. If any issues occurred during import, a prominent yellow warning section appears indicating the import is complete but requires investigation.
Processing Summary Table
A comprehensive table provides real-time visibility into your import progress:
- Processed: Total number of files identified and evaluated from your source data (excludes files filtered by DeNIST settings)
- Deduplicated: Files removed as duplicates, either within this batch or against existing database content
- Files with Errors: Files with errors requiring attention (see Flags table below for details)
- Added: Unique documents successfully imported to your database
Formula: Processed - Deduplicated = Added
Production Import Details
For produced data imports, the batch page includes additional reporting sections to ensure complete accountability.
Production Summary
This section provides a detailed comparison of what was expected from your load file versus what was successfully processed:
- Documents included: Total documents referenced in the load file
- Fully imaged documents: Documents where all pages called for in the load file were found and processed (Processed vs. Expected)
- Text files: Extracted text files found and processed (Processed vs. Expected)
- Native files: Original source files processed (Processed vs. Expected)
This comparison makes it immediately clear if any files are missing from your produced data, allowing you to quickly identify and rectify gaps.
Family Linking
For produced data imports, you can initiate family linking directly from the batch page. For more details, see Linking Email Families in Produced Data Imports.
Content Summary and Analytics
Content Summary Chart
A dynamic, interactive chart displays the top file types included in your import. These charts function similarly to the Analytics tab in Discovery databases:
- Click on any file type segment to view those specific documents
- Quickly understand the composition of your imported data
- Identify unexpected file types that may require review
Database Comparison
If duplicates were identified during this import, a bar chart displays:
- How many documents in this batch were unique
- How many documents were identified as duplicates of existing database content
- The total number of documents
Import Settings
The Settings section provides a comprehensive summary of how this import was configured:
- Batch name: Click the pencil icon to edit the batch name.
- Batch ID: Unique identifier assigned to the import batch.
- Import type: The method used to import this data.
- Imported by: User who initiated the import.
- Initiated date/time: When the import was started.
- Completion date/time: When processing finished.
- DeNIST settings: How system files were handled.
- Deduplication settings: How duplicates were identified.
- Custodians: Custodians applied to imported documents.
- Folders: Destination folders selected during import.
- File Room Paths: Source File Room locations used.
- Load Files: Load files included in the import.
Flags Table
The Flags table provides detailed information about any errors or warnings that occurred during import processing.
Flag Categories
Flags are organized by severity and grouped into clickable categories:
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Errors: Critical issues requiring action (e.g., password-protected files, corrupt files)
- Info: Informational notices requiring no action (e.g., deduplicated files)
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Warnings: Non-critical issues recommended for review (e.g., truncated metadata, extraction issues)
Investigating Flagged Files
The Flags table makes troubleshooting significantly easier:
- Click on any flag category pill to filter the table
- Review the description of each flagged file
- Click the Nextpoint ID (NPID) in the leftmost column to navigate directly to that document
- Take corrective action as needed (add password, replace file, add placeholder, etc.)
This direct link from the flag to the actual document eliminates the need to manually search for problematic files.
Common Import Warnings and Solutions
For detailed information about specific import warnings and recommended solutions, see our Common Import Warnings support article or contact support@nextpoint.com for assistance.
* This functionality is available for Advanced users only.
* There is no page limit for any one document that is imported to Nextpoint.
When a document batch is uploaded/imported, Nextpoint automatically reports the actions taken during the import, as well as any follow up needed and/or warnings that have been triggered.
To view the details of your import batch navigate to the Imports tab and click on the Batch Name:
On the Batch Report page, you will see four tabs: Details, PST Processing, Pending Nextpoint QA and Warnings:
Details: A summary of all items processed, documents created, and any other processing actions that were executed normally during the import.
PST Processing: This tab contains a processing summary for all PST files in your batch. If there are any PST errors, they are named and the exact locations of the errors (i.e. Inbox, Drafts, Deleted Items) are listed.
- PST File Summaries report the count of all files in the PST (total), and the count of files in each directory contained in the PST.
- PST Errors report the count of files not extracted or processed from the PST, and their location.
PST Error Solution
Nextpoint is able to process most PST files. If you have received a PST Error in your Batch Report, there is likely a corruption within the PST and at least one files has not been extracted correctly. The PST file most likely needs to be repaired and uploaded again.
To repair a PST you can follow this short tutorial from Microsoft: How to repair your Outlook PST. Please make sure to make a backup copy of the original PST file before attempting repair.
If the unextracted files within the PST have occurred in locations that are of no consequence to your review, (e.g. Calendar, Tasks, etc.) you may choose to ignore the errors and proceed. We urge you to please review the errors carefully before continuing.
If you need additional assistance, please contact Nextpoint support at support@nextpoint.com.
Pending Nextpoint QA:Processing anomalies are reported here. Nextpoint engineers will need to take action to resolve these issues. Any issues that cannot be resolved by our team and require user action will be moved to the Warnings tab for further investigation by the end user.Please reach out to support@nextpoint.com to inquire about this type of error.
Warnings: Processing warnings are reported here.
Here is a list of the Warnings that we see most frequently, as well as the suggested solutions you can employ to resolve them. Other import warnings and their potential solutions can be found in the Common Import Warnings Support Article or you can email support@nextpoint.com and we will take a closer look.
Warnings:
- File required too much memory to process or document had too many pages to process: When processing fails for these reasons, it typically is due to corruption, complexity, password protection or sheer size of the file. In most situations it is just not practical, or even possible - to process these files into a document image.
- Extracted page count didn't match expectation: This is typically similar to the previous warning, except the import made a bit more progress—enough to know that we expected to receive some document pages, but during processing the file was found to be corrupt, very large/complex or password protected—and could not be processed as expected.
- An error occurred converting document to PDF: These are typically unsupported file types, but processing was attempted because the file extension wasn't in our file type blacklist. This error could also be due to corrupt/large/complex/password protected files.
- Couldn't convert uploaded image to PNG: These are normally images with a strange makeup. Most frequently it's seen on small, busy graphics (complex company logos, etc). Most commonly, this error occurs for images that would not be sought via search or likely to be reviewed.
Solutions
- Break the file up into smaller documents.
- Remove password protection from the file.
- If the file is corrupt, attempt to re-save the file.
- Many image processing errors can be resolved by printing the file to PDF.
- Check your load file for consistent bates_start/bates_end values. Because of the way our system processes images, if these numbers are not the same length and/or sequential our system cannot appropriately process those document's images.
Current Document Count
Additional information about the import can be found on the right side of the batch import screen. The chart at the bottom of that section indicates the number of Unique, Duplicate, and Total Documents are included in this batch. These numbers update with every subsequent batch (so duplicates between batches 1 and 2 will be indicated on the charts contained on both batches 1 and 2 Batch Status screens. These links are also hot links and will run a search of the unique, duplicate, or total documents contained in that batch when clicked.
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