Outlined below are the steps for checking your import status. This article covers both NextGen and Legacy databases.
Which database type should I follow?
If you see next to your database name, follow the NextGen database tab below. Otherwise, switch to the Legacy database tab.
The Batch Details page gives you a complete record of every import into your database. From this page, you can monitor progress, confirm what was added, review how the import was configured, and investigate any issues that came up during processing.
Accessing the Batch Import Page
To view details about any import batch:
- Navigate to Data > Imports in Discovery, MORE > Data > Imports in Litigation.
- Click the batch name of any completed or in-progress batch.
Click Return to Batch Status List at the top of the page to go back to your imports.
Header Controls
The batch name appears in the upper left corner of the page. The controls on the right let you:
- Batch analytics (Discovery databases only): Open the Analytics tab filtered to the documents in this batch, with widgets for File Extension, Author, Recipients, and more.
- View documents: Open a new tab showing all documents from this batch.
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Download Reports: Access comprehensive import documentation directly from the batch page:
- Full import report: A complete summary of what happened during the import.
- Field mapping report: For produced data imports using the load file mapper, a report showing how source fields were mapped to Nextpoint fields.
- Previous Import / Next Import: Move directly between batches without returning to the Imports list.
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More actions (three-dot menu):
- Cancel import: Stop an in-progress import.
- Delete import: Remove the batch from your Imports list. This is only available after all documents from the batch have been trashed.
Attention Needed Banner
When an import completes with errors, an Attention Needed banner appears at the top of the page showing how many documents were added with errors. Click See the Flags table below for details to jump to the Flags table.
When an import completes without errors, a green success banner will display.
Import Summary
The summary cards show the status of the import and how every processed file was accounted for.
Processing Summary Table
- Status: Whether the import is in progress or complete. Completed imports show a green checkmark.
- Processed: Total files identified and evaluated from this batch (excludes files filtered by DeNIST).
- Deduplicated Within Batch: Files removed because they duplicate another file in this batch.
- Deduplicated Across Batches: Files removed because they matched a document already in your database at the time of import.
- Not Added: Files that failed to add to the database. See the Flags table for details.
- Added: Unique documents successfully added to your database.
Formula: Processed − Deduplicated Within Batch − Deduplicated Across Batches − Not Added = Added
Production Summary
For Production with Load File and Manual imports, the Production Summary compares what your load file expected against what Nextpoint processed for Documents, Full Imaging, Text Files, and Native Files. Any row where the Processed count doesn't match the Expected count is highlighted so gaps are easy to spot.
- Documents: Total documents referenced in the load file
- Full Imaging: Documents where all pages called for in the load file were found and processed (Processed vs. Expected)
- Text Files: Extracted text files found and processed (Processed vs. Expected)
- Native Files: Original source files processed (Processed vs. Expected)
This comparison makes it immediately clear if any files are missing from your produced data, allowing you to quickly identify and rectify gaps.
Family Linking
For Production with Load File and Manual imports, the Family Linking section shows whether family linking has been run on this batch. If it hasn't, click + Run in the section header to start it. After a run, the section displays the results.
For more details, see Linking Email Families in Produced Data Imports.Content Summary and Analytics
Batch Settings
The Batch Settings section summarizes how this import was configured. Click the arrow to collapse it when you want more room for the Flags table
- Batch Name: Click the pencil icon to edit the batch name.
- Batch ID: Unique identifier assigned to the batch.
- Import Type: The method used to import this data.
- Imported: Number of files and total size.
- Imported By: User who started the import.
- Imported On: When the import started.
- Completed On: When processing finished.
- DeNIST: Whether DeNIST was enabled.
- Deduplication: Whether deduplication was enabled and which methods were used.
- Custodians: Custodians applied to imported documents.
- Folders: Destination folders selected during import.
- File Room Paths: Source File Room locations used, with a total path count.
- Load Files: Load files included in the import.
Current Document Count
The Current Document Count shows how many documents from this batch are in your database right now:
- Unique: Documents from this batch that are unique in the database.
- Duplicates: Documents from this batch that duplicate other documents in the database.
- Total Documents: Unique plus duplicates.
These counts update as you import more data. If a later batch contains duplicates of documents in this batch, the counts on both batches change. Click any number to run a search for those documents.
Flags
The Flags table lists every error, warning, and informational event recorded during processing, with a recommended action for each.
- Filter by: Click Error, Warning, or Info to show only that type. Each pill shows the number of flags of that type. Click All to show everything.
- Group by: Click NPID to see one row per document with its flags nested underneath, or Flag to see one row per flag type with a count of affected documents. Click the active option again to see an ungrouped list.
- Expand all / Collapse all: Open or close every group at once, or click a single group to expand it.
- Column filters: Use the fields under each column header to narrow the table.
- Show details (information icon): Add a column with the system message for each flag. Include this text when you contact Nextpoint Support.
- Clear all filters (filter icon): Reset every filter on the table.
- Help (question mark icon): Open the Flags Table article.
- Download (download icon): Download the flags as a spreadsheet.
Click an NPID to open that document.
For details on using the table, see [Flags Table]. For what each flag means and how to resolve it, see [NextGen Import Flags and Solutions].
Common Import Warnings and Solutions
For detailed information about specific import warnings and recommended solutions, see our Common Import Warnings support article or contact support@nextpoint.com for assistance.
* This functionality is available for Advanced users only.
* There is no page limit for any one document that is imported to Nextpoint.
When a document batch is uploaded/imported, Nextpoint automatically reports the actions taken during the import, as well as any follow up needed and/or warnings that have been triggered.
To view the details of your import batch navigate to the Imports tab and click on the Batch Name:
On the Batch Report page, you will see four tabs: Details, PST Processing, Pending Nextpoint QA and Warnings:
Details: A summary of all items processed, documents created, and any other processing actions that were executed normally during the import.
PST Processing: This tab contains a processing summary for all PST files in your batch. If there are any PST errors, they are named and the exact locations of the errors (i.e. Inbox, Drafts, Deleted Items) are listed.
- PST File Summaries report the count of all files in the PST (total), and the count of files in each directory contained in the PST.
- PST Errors report the count of files not extracted or processed from the PST, and their location.
PST Error Solution
Nextpoint is able to process most PST files. If you have received a PST Error in your Batch Report, there is likely a corruption within the PST and at least one files has not been extracted correctly. The PST file most likely needs to be repaired and uploaded again.
To repair a PST you can follow this short tutorial from Microsoft: How to repair your Outlook PST. Please make sure to make a backup copy of the original PST file before attempting repair.
If the unextracted files within the PST have occurred in locations that are of no consequence to your review, (e.g. Calendar, Tasks, etc.) you may choose to ignore the errors and proceed. We urge you to please review the errors carefully before continuing.
If you need additional assistance, please contact Nextpoint support at support@nextpoint.com.
Pending Nextpoint QA:Processing anomalies are reported here. Nextpoint engineers will need to take action to resolve these issues. Any issues that cannot be resolved by our team and require user action will be moved to the Warnings tab for further investigation by the end user.Please reach out to support@nextpoint.com to inquire about this type of error.
Warnings: Processing warnings are reported here.
Here is a list of the Warnings that we see most frequently, as well as the suggested solutions you can employ to resolve them. Other import warnings and their potential solutions can be found in the Common Import Warnings Support Article or you can email support@nextpoint.com and we will take a closer look.
Warnings:
- File required too much memory to process or document had too many pages to process: When processing fails for these reasons, it typically is due to corruption, complexity, password protection or sheer size of the file. In most situations it is just not practical, or even possible - to process these files into a document image.
- Extracted page count didn't match expectation: This is typically similar to the previous warning, except the import made a bit more progress—enough to know that we expected to receive some document pages, but during processing the file was found to be corrupt, very large/complex or password protected—and could not be processed as expected.
- An error occurred converting document to PDF: These are typically unsupported file types, but processing was attempted because the file extension wasn't in our file type blacklist. This error could also be due to corrupt/large/complex/password protected files.
- Couldn't convert uploaded image to PNG: These are normally images with a strange makeup. Most frequently it's seen on small, busy graphics (complex company logos, etc). Most commonly, this error occurs for images that would not be sought via search or likely to be reviewed.
Solutions
- Break the file up into smaller documents.
- Remove password protection from the file.
- If the file is corrupt, attempt to re-save the file.
- Many image processing errors can be resolved by printing the file to PDF.
- Check your load file for consistent bates_start/bates_end values. Because of the way our system processes images, if these numbers are not the same length and/or sequential our system cannot appropriately process those document's images.
Current Document Count
Additional information about the import can be found on the right side of the batch import screen. The chart at the bottom of that section indicates the number of Unique, Duplicate, and Total Documents are included in this batch. These numbers update with every subsequent batch (so duplicates between batches 1 and 2 will be indicated on the charts contained on both batches 1 and 2 Batch Status screens. These links are also hot links and will run a search of the unique, duplicate, or total documents contained in that batch when clicked.
Return to Discovery Workflow
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