If you experience slow performance while working in Nextpoint, the issue is often related to your internet connection. Use the questions and tips below to help troubleshoot slow navigation or load times.
Note: Some of the steps below may require assistance from your IT department.
Nextpoint performs best with a minimum connection speed of 5 Mbps for both upload and download. If you are experiencing slowness, visit http://www.speedtest.net/ and record your results.
If your speeds are below 5 Mbps, the slowness is likely related to your network connection. Contact your IT department for assistance.
If other websites are slow, the issue is likely related to your internet connection. First, try restarting your browser.
If the issue persists, run a speed test at http://www.speedtest.net/ . If your speeds are below 5 Mbps, contact your IT department.
Having many browser tabs open can increase memory usage and slow performance. Try closing unused tabs and restarting your browser. Restarting your computer may also help free up system resources.
Public networks (such as coffee shops or shared workspaces) may have limited bandwidth. If possible, move to a location with a more stable and reliable internet connection.
If not, restart your computer to refresh system resources and network connections.
If you have access to your router (or your IT department can assist), try restarting it to resolve potential network issues.
Still experiencing slow performance?
Before contacting Nextpoint Support , please be prepared to provide the following information:
- Which Database ID are you working in?
- Are you attempting to access a specific page (for example, Analytics or Document View)?
- Is there a specific action you are trying to perform (for example, searching or endorsing a production)?
- Are you viewing a specific Document ID or deposition transcript?
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