How to Extract Archive Files in your File Room

Updated: Oct 28, 2024

You can upload zipped files to your File Room for maximum upload speeds and simply extract them prior to importing into your database.

 

How to Extract Files in Your File Room

1 | Upload Files

First, navigate to your Nextpoint File Room. 

• In Discovery databases, this can be found via DATA > File Room.  
• In Litigation databases, this can be found via MORE > Data > File Room. 

To upload archive files, you can simply drag and drop individual or multiple files from any local source location (desktop, shared drive, thumb drive, etc.) to the File Room. We currently support the following archive types:

1. .zip
2. .7zip
3. .rar
4. .tar

 

2 | Select File(s) for Unzipping

1. Once your files have been uploaded to the File Room, select the files which you would like to extract by checking the box next to each.
   • You can select more than one file for extraction as long as each file is 40GB or less. This is the current file size limit for File Room extraction capabilities. 
2. Click Extract Selected at the top of your file listing to initiate the extraction process.
   
   

 

3 | Settings & Initiate Unzipping

Once you click Extract Selected, you will be prompted to complete a couple of settings:

1. Folder Settings: Select the folder location where you would like the contents of the archive to be placed once extraction is complete.
   
   • Extract to its own folder: Selecting this option will create a new folder in your File Room titled with the name of the archive, minus the file extension. For example, ABC_Prod002.zip would be extracted to a new folder in the File Room titled ABC_Prod002. If you select more than one file in the previous step, each archive file will receive its own folder
   • Extract to an existing folder: Selecting this option will direct you to a secondary screen in the pop-up modal that lists all available folders currently in the File Room. To make your selection, check the box next to the desired folder location and click the Select button at the bottom of the pop-up. Once selected, you will be returned to the previous window with the Extraction Settings.
     
     
2. Enter your archive password (if any): Additionally, you will have the opportunity to enter a password for the archive. If there is no password, leave this field blank.
3. Click the gray Extract button.

 

Post-Extraction Statuses

Once the extraction process has been initiated, you will see a few different icons based on the file's status:

In Progress: During the extraction process, we will display an icon indicating progress. If you are working with a small file, you may not see this progress because it extracts quickly.

Success: If the extraction is complete without issues, you will see this icon. Your files should now be available in your selected extraction location.

Error / Retry: If an error was encountered during processing, we will display the errored status in the File Room and also send you an email (see details below). If you hover over the icon, the cause of the error will be displayed, and you will also have the opportunity to retry.

 

Common Unzip Errors & Solutions

When the extraction process encounters an error, you will receive an email from mailer@nextpoint.com indicating the database information and reason for the error. Outlined below are the various errors, supporting details, and tips for resolving them:

General Error

Error: An unknown error occurred, causing the extraction process to fail. Please try again.

Solution: This error could be triggered by a network issue during extraction or may be related to the size of your selected archive(s). We recommend first retrying the extraction process. If unsuccessful, please contact our support team at support@nextpoint.com.

 

Incorrect Password

Error: The password entered is incorrect. Please try again.

Solution: This error is triggered by an incorrect password. We recommend confirming the password spelling and capitalization, and then retrying the extraction process with the correct password. If you still receive an error, it may be worth attempting the extraction process without a password. If the above steps do not resolve the issue, we recommend contacting the party who provided the archive file to verify the password.

 

Missing Password

Error: A password is required, but was not provided. Please try again.

Solution: This error occurs when a password is required but not entered in the Extraction Settings. Please retry the extraction process and input the required password. If you do not have a password but receive an error stating that one is required, we recommend contacting the party who provided the archive file to obtain the password.

 

Unsupported Encryption Method

Error: Unsupported encryption method. Please use a supported method or remove encryption before trying again.

Solution: This error is triggered when an unsupported encryption method (password) is used. The most common unsupported encryption is AES. To resolve this, we recommend removing the password locally and re-uploading the archive to your File Room. Alternatively, you can extract the files locally using the password, rezip them without a password, and then re-upload to your File Room.

 

Unsupported Compression Method

Error: Unsupported compression method. Please use a supported method and try again.  

Solution: This error is triggered when an unsupported compression method was used to create the archive file. The known unsupported compression types are: Legacy, Imploded, Deflate64, IBM Terse, BZIP2, LZMA, IBM z/OS CMPSC. To resolve this, we recommend accessing the archive file on your local device, extracting its contents, and rezipping it using a supported method.

 

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To read more on how the File Room is structured and how to navigate the interface, click here >

To read more on the File Room Best Practices, click here >