How to Unzip Files in your File Room

Updated: Feb 1, 2022

Now, you can upload zipped files to your File Room for maximum upload speeds, and simply unzip them prior to importing into your database. 

How to Unzip Files in your File Room

1 | Upload Files

First, navigate to your Nextpoint File Room. 

• In Discovery databases, this can be found via DATA > File Room.  
• In Litigation databases, this can be found via MORE > Data > File Room. 

To upload zip files, you can simply drag and drop files from any local source location (desktop, shared drive, thumb drive, etc..) to the File Room.  Upload one at a time or in multiples.

 

2 | Select File(s) for Unzipping

1. Once your files have been uploaded to the File Room, select the files which you would like to unzip by checking the box next to each.
   • You can select more than one file for unzipping so long at each file is 4GB or less.  This is the current file size limit for unzipping capabilities. 
2. Click Unzip Selected at the top of your file listing to initiate the unzipping process.
   
   

 

3 | Settings & Initiate Unzipping

Once you click Unzip Selected, you will be prompted to complete a couple of settings:

1. Folder Settings: Select the folder location to which you would like the zip contents to be placed when unzipping is complete.
   
   • Unzip to its own folder - Selecting this option will create a new folder in your File Room titled by the name of the zip, less the file extension.  For example, ABC_Prod002.zip would be unzipped to a new folder in the File Room titled ABC_Prod002.  If you select more than one file in the previous step, each zip will receive a folder. 
   • Unzip to an existing folder - Selecting this option will direct you to a secondary screen in the pop-up modal which lists all available folders which currently exist in the File Room.  To make your selection, check the box next to the desired folder location and click the blue Select box at the bottom of the pop-up.  Once selected, you will be returned to the previous window with the Unzip Settings.
     
     
2. Zip Password: Additionally, you will have the opportunity to enter a password for the zip.   If no password, leave blank.
3. Click blue Unzip button.

 

Post-Unzip Statuses

Once the unzip process has been initiated, you will be presented with a few different icons based on the file's status:

In Progress: During the unzipping process, we will display the percentage complete.  If you are working with a small file, you may not see this progress because it unzips so quickly.

 

Success: If an unzip is complete without issue, you will see this icon.  Your files should now be available in your selected unzip location.

Error / Retry: If an error was encountered during processing, we will display the errored status in the File Room and also send you an email (see details below).  If you hover over the icon, the cause for error will be displayed and you are also provided the opportunity to retry. 

 

Common Unzip Errors & Solutions

When the unzipping process encounters an error, you will receive an email from mailer@nextpoint.com indicating the database information and reason for the error.  Outlined below, are the various errors, supporting details, and tips for resolving:

General Error

Error: An unknown error occurred, causing the unzip process to fail. Please try again.

Solution:  This error could be triggered by a network error during unzipping, or may be related to the size of your selected zip(s).  We recommend first retrying the unzipping process.  If not successful, please contact our support team at support@nextpoint.com.  

 

Incorrect Password

Error: The password entered is incorrect. Please try again.

Solution:  This error is triggered by an incorrect password.  We recommend confirming the password spelling and capitalization, and that you attempt to retry the unzip process with said password.  If you still return an error, it may be worth retrying the unzip process without a password.  If the above steps are taken, and you still return an error, we recommend contacting the party who provided the .zip file to verify the password.

 

Missing Password

Error: A password is required, but was not provided. Please try again.

Solution: This error is triggered when a password is required, but not entered in the Unzip Settings.  Please retry the unzipping process and input the required password.  If you do not have a password, but receive an error that one is required, we recommend contacting the party who provided the .zip file to obtain that password.

 

Unsupported Encryption Method

Error: Unsupported encryption method. Please use a supported method or remove encryption before trying again.

Solution: This error is triggered when an unsupported encryption (password) method is utilized.  The most common unsupported encryption is AES.  To resolve, we recommend removing the password locally and re-uploading to your File Room.  In the alternative, you can uncompress locally using the password, rezip the file without a password, and re-upload to your File Room.

 

Unsupported Compression Method

Error: Unsupported compression method. Please use a supported method and try again.  

Solution: This error is triggered when an unsupported compression method was utilized to generate the zip file.  The known unsupported compression types are: Legacy, Imploded, Deflate64, IBM Terse, BZIP2, LZMA, IBM z/OS CMPSC.  To resolve, we recommend accessing the zip file on your local device, unzipping, and rezipping in a supported method.  

 

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To read more on how the File Room is structured and how to navigate the interface, click here >

To read more on the File Room Best Practices, click here >